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“Turkmenistan” Airlines representative office in Russia on its official website explained the procedure for exchanging and buying air tickets.
Passengers who have previously purchased air tickets for Moscow—Ashgabat, Kazan—Ashgabat and St.Petersburg-Ashgabat and have not used them will be able to exchange these air tickets at the offices of “Turkmenistan” Airlines on the territory of Turkmenistan through their close relatives.
Citizens wishing to purchase tickets for rubles on the territory of Russia can contact the following contact details: +79119300080 or +78124599899 and e-mail avia@itmgroup.ru. The cost of an economy class ticket Kazan-Turkmenabat will be about 24-25 thousand rubles, depending on the course.
The baggage allowance for economy class passengers is 32 kg (25 kg luggage + 7 kg hand luggage), business class — 40 kg. The cost of one piece of excess baggage (up to 32 kg) is 60 US dollars at the exchange rate on the day of payment (at the Kazan airport). Payments are made in rubles. This means that one passenger's luggage should not exceed 25 kg for economy class and 40 kg for business class. Passengers will need to pay $60 for extra kilograms or separate baggage. The above requirements are the requirements of the airline.