Do you strive for impeccable service and effective interaction with clients?

OJSC “Ashgabat City Telephone Network” offers a modern solution - a Call center service, developed taking into account the needs of both large government agencies and organizations, and small and medium-sized businesses.

Advantages of Call center from AGTS

Using this service, you can organize professional processing of any volume of telephone calls. This is especially true for organizations or entrepreneurs that have a large customer base or sell a widely sought-after product.

How does Call center work

The building of OJSC “Ashgabat City Telephone Network” houses specialized server equipment with software, which is under round-the-clock technical supervision to ensure uninterrupted operation.

Depending on the needs of clients who have activated the Call center service, the number of operator workstations for servicing incoming calls can vary from 2 to 30.

Equipping the operator's workplace with a computer (laptop) and operator's headset is carried out at the client's expense.

A multi-channel telephone number with a connection to the Call center service permits you to receive several calls from clients simultaneously. The number is always available for incoming calls, as they are automatically redirected to the free operator’s workplace.

If all operators are busy at the time of the call, the call is automatically placed in a “waiting queue” with music accompaniment. As soon as the operator is free, he immediately accepts the call from the queue.

For potential clients interested in the Call center service, OJSC “Ashgabat City Telephone Network” provides the opportunity to test use for one month.

Phone numbers for inquiries and information: (+993 12) 49 58 00, (+993 12) 42 04 22. Website: astu.tm.